I was desparate too. I've since given up. I've tried the change form about 10 times (even tried using the password once or twice.) I'm not convinced that they pay any attention to it, if they even know it's there. I think your next best bet is going to be, CALL THEM. I no longer have a need to update the site. I'm sorry, I've suffered with the same fate for more than a year.
