Re: OT, but I am in urgent need of advice|
From Inachu at Help Desk Club
on 19 August '00
replying to OT, but I am in urgent need of advice posted by Karen
The best honest way to deal with this that I have seen is to return
any faulty shipment and have another one sent back to her.
Even though she could have been lying.
Also add a future note to all shipments that all items have been
quality checked prior to shipment.
Kinda like the Fruit of the Loom Quality inspector #3 remember her?!?!
Also dont forget sometimes postal clercks have been known to open up items for money. I have seen this countless times on tv(20/20).
So in either case treat her as a victim the first time.
Never make it "US vs THEM" when you have problem shipments.
Theres always room for messups.
You might also want to experiment with DHL or FEDEX or some other way.
............ But thats only if the problem persits.
Bt I doubt that.
>Sorry this is a little off-topic, but I need the advice of other ecommerce merchants who may have had to deal with this problem. I am fairly new to ecommerce. I have an online fragrance store. I just received an email from a customer who purchased 2 items that said she got her order but only received one of the items. Now, I packed that order myself. I rolled both items up in one long strip of bubble-wrap and know absolutely beyond a doubt that both items were in the box and she is lying. The package was sent by Priority Mail if that makes a difference. I have sent her an email telling her I know I packed both items and asking her if the box had been opened when she received it.
>What can I do to avoid having to send this dishonest person a free expensive product?