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Re: OT, but I am in urgent need of advice
From Dunham at Alicia's Books on 19 August '00
replying to OT, but I am in urgent need of advice posted by Karen

>Sorry this is a little off-topic, but I need the advice of other ecommerce merchants who may have had to deal with this problem. I am fairly new to ecommerce. I have an online fragrance store. I just received an email from a customer who purchased 2 items that said she got her order but only received one of the items. Now, I packed that order myself. I rolled both items up in one long strip of bubble-wrap and know absolutely beyond a doubt that both items were in the box and she is lying. The package was sent by Priority Mail if that makes a difference. I have sent her an email telling her I know I packed both items and asking her if the box had been opened when she received it.
>What can I do to avoid having to send this dishonest person a free expensive product?
>Thank you.

Ah, goofed up. This is a good 'heads up' to all of us. On our 'about' page a well thought out 'Return Policy' would be useful. Now I better do the same. This is a great forum. Well designed site too.

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